This course will teach you customer service mastery, sales, and the photography skills needed to be successful at Picture Me World. You will learn how to delight your customers using great customer care while capturing high-quality timeless images. The skills obtained in this course are forever valuable!
Course Curriculum
| Section 1: Introduction | |||
| Picture Me World | 00:08:00 | ||
| Arrival & Clocking In | 00:05:00 | ||
| Uniforms | 00:03:00 | ||
| Job Duties – Opening & Closing | 00:15:00 | ||
| Operations | 00:11:00 | ||
| Our Products, Services, & Pricing | 00:15:00 | ||
| Covid-19 Safety Protocols | 00:07:00 | ||
| Working The POS & Photo Software | 00:15:00 | ||
| Stand Out From Competitors | 00:06:00 | ||
| Appointments | 00:10:00 | ||
| What to Expect | 00:05:00 | ||
| Basic Service vs Quality Service | 00:12:00 | ||
| The Experience | 00:08:00 | ||
| The Do’s and Don’ts | 00:04:00 | ||
| How To Handle Returns, Complaints & Upset Customers | 00:10:00 | ||
| The Sales Process | 00:12:00 | ||
| Sales Quota & Bonus | 00:15:00 | ||
| Building Report | 00:05:00 | ||
| Listening To The Customer | 00:04:00 | ||
| Offering The Best Solutions | 00:10:00 | ||
| Up Selling | 00:15:00 | ||
| Thanking & Depart | 00:03:00 | ||
| Asking For Referrals | 00:09:00 | ||
| Onsite Marketing | 00:07:00 | ||
| Photography Setup | 00:15:00 | ||
| Capturing The Best Shots | 00:15:00 | ||
| Printer Operations | 00:10:00 | ||
| Final Quiz | 00:05:00 | ||